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Fuel Doctor North Wales Privacy and Data Protection Notice
We value your privacy, and following the latest guidance in line with the European Union’s General Data Protection Regulation (GDPR), this privacy notice was updated on the 22 January 2025
Introduction
This policy tells you how, why and when we collect, store and use your personal data. It outlines your rights in relation to the data we hold and how the law protects you. It also includes how to contact us or the ICO should you have a complaint.
Who is collecting my data?
We are Fuel Doctor North Wales (Data Controller ICO Registration No.), at 55 Hooton Road, Willaston, Neston, CH64 1SG, with company number. We can be reached by email or phone 0333 034 2112
Why does Fuel Doctor have a privacy notice?
We want you to feel happy sharing your data with us. That is why we want to be completely transparent about which of your personal details we request and how we will use them. This will allow us to offer you the best possible service. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the organisations we work with.
When does Fuel Doctor collect data?
We collect data when you contact us to make a booking and may ask for me data when we come to fix your vehicle. We also collect data when you follow us on social media, use our websites or sign up for emails or notifications from us.
What data are you collecting, why, and on what legal basis are you processing it?
We use your data for administering the services we offer and for our internal administration, and for our own legal and financial records. In all cases where we process your data, it will be on one of the following legal bases:
- We have a contract with you and need to process your data in order to fulfil the terms of the contract;
- You have given us consent to process your data in order for us to provide you with the goods or services which you have requested;
- We have a legal requirement to process your data (for example, in respect of money laundering or tax law);
- We have a legitimate interest as a business in processing your personal data, inasmuch as it relates to the operation of our business. It is a use that you would reasonably expect us to make of your data and has a minimal impact on your privacy.
Further information on data protection law and legal bases for processing is widely available in the public domain.
You can update your contact preferences at any time by contacting us.
In order to deliver your service, we collect information to reach you, check your vehicle’s specifications, and ensure any follow-up and payment can be processed efficiently.
In order to operate effectively, we collect certain information, such as IP address, browser, and operating system, automatically from your computer or device when you use our websites and our apps. We have a legitimate interest in analysing the usage of our website and apps, but we will also seek your consent by using a pop-up on our website. The data we collect in this way is not used to identify you, nor is it stored with your personal details. It is kept only for statistical purposes and, we believe, has a minimal impact on your privacy. Nevertheless, to change what information we collect automatically, you can adjust your privacy settings within your device. See our cookie policy.
In order to monitor our marketing activities. This helps us to send you promotional material that is relevant to you and ensures that we use our resources efficiently. We believe that it has a minimal impact on your privacy, but if you wish to change what information we collect automatically, you can adjust your privacy settings within your device.
We will only share your data with a third party if required to do so in order to fulfil the service or by law.
We use a payment merchant to take payment for your order; we will collect the data they need and data to ensure that we can confirm the service has been paid for.
We use Google to analyse and improve the user experience on our website and for advertising. We share data with them only if you have selected to accept cookies on our website.
For how long will Fuel Doctor hold my data?
We will hold all transactional data for at least 7 years after the transaction to fulfil the requirements of Financial Law. If you continue to have a relationship with us (defined as having some interaction with us in the past 3 years), we will continue to hold all your data to the extent it is necessary for us to manage your relationship with the Fuel Doctor North Wales. For all other purposes, we keep data no longer than is necessary for processing it.
Where is my data stored?
Fuel Doctor and the third-party data processors who handle your data on our behalf may store your data outside the European Economic Area. Where possible, we ensure that these third parties are certified by the EU-US Privacy Shield, but it may be that these processors need to transfer data to other countries in which their sub-processors operate. If this is the case, we make sure that they always do this in accordance with the provisions of the General Data Protection Regulation.
You have many rights regarding your personal data, including access, rectification, and objection. You can update your preferences or ask us to remove your data anytime by contacting us directly.
If you are unhappy about how we have handled your data or responded to your requests, you can lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns or by phone at 0303 123 1113.
Updates
We will update this page if we update this policy or changes are made.
If you need to contact us at any time, please email …. Or write to us at 55 Hooton Road, Willaston, Neston, CH64 1SG.